Terms & Conditions

Welcome to Sharmedh Adore Design (“we,” “our,” or “us”).
By accessing or using our website [www.sharmedhadore.com], you agree to comply with and be bound by the following Terms & Conditions.
Please read them carefully before making any purchase or using our services.

1. General

  • These Terms govern your access to and use of our website and services.

  • By using our website, you agree that you are at least 18 years of age or are accessing under the supervision of a parent or legal guardian.

  • We reserve the right to modify, update, or change these Terms at any time without prior notice. Updates will be reflected on this page.

2. Product Information

  • We strive to ensure all product details, descriptions, and images are accurate.

  • Slight variations in color, polish, or texture may occur since our silver jewellery is handcrafted. Such variations shall not be considered defects.

  • Prices, offers, and product availability are subject to change without notice.

3. Orders & Payments

  • All prices are listed in Indian Rupees (INR) and are inclusive/exclusive of applicable taxes as displayed.

  • Payment must be completed through secure gateways available on our website (e.g., Razorpay, Paytm, UPI, or major cards).

  • We reserve the right to cancel or refuse orders due to payment issues, suspected fraud, or inventory unavailability.

  • Once an order is confirmed, it cannot be modified or cancelled unless under specific approval by our team.

4. Shipping & Delivery

Please refer to our detailed [Shipping Policy] for timelines, delivery coverage, and related terms.
All shipments are managed through trusted courier partners within India.

5. Returns & Exchanges

Our [Returns & Exchange Policy] governs the conditions and process for product returns, replacements, or refunds.
Please read the policy carefully before initiating a request.

6. Intellectual Property

  • All website content including text, logos, graphics, designs, and product images are the exclusive property of Sharmedh Adore Design.

  • You may not reproduce, distribute, or use any content without our prior written consent.

  • “Sharmedh Adore Design” and its logo are protected trademarks.

7. Pricing Errors & Corrections

  • While we strive for accuracy, typographical or pricing errors may occur.

  • In case of an error, we reserve the right to cancel or modify any order placed at an incorrect price, with a full refund if applicable.

8. Limitation of Liability

  • We are not responsible for any indirect, incidental, or consequential damages arising from the use of our website or products.

  • Our liability is limited strictly to the value of the product purchased.

9. Privacy & Data Protection

We value your privacy. Please refer to our [Privacy Policy] for details on how we collect, store, and use your personal information.

10. Legal Jurisdiction

These Terms are governed by and construed in accordance with the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the courts of Gautam Buddh Nagar, Uttar Pradesh.

11. Contact Us

For questions, concerns, or legal matters, you may contact us at:
📧 cs@sharmedh.com
📞 +91-9582016229
Mon–Sat, 10 AM – 6 PM

Privacy Policy

At Sharmedh Adore Design, we value the trust you place in us and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website [www.sharmedhadore.com], make a purchase, or interact with our services.

By using our website, you consent to the terms of this Privacy Policy.

1. Information We Collect

We collect information to process your orders, improve your experience, and communicate effectively. This may include:

a. Personal Information

  • Full Name

  • Shipping and Billing Address

  • Email Address

  • Mobile Number

  • Payment Details (processed securely through payment gateways)

b. Non-Personal Information

  • Browser type, device information, and IP address

  • Cookies and analytical data to improve website functionality

We collect only the information necessary for providing our services and fulfilling legal obligations.

2. How We Use Your Information

Your information is used for the following purposes:

  • To process and deliver your orders

  • To send order updates, invoices, and shipping confirmations

  • To improve website performance and customer experience

  • To respond to your queries and provide support

  • To send promotional messages or offers (only with your consent)

  • To comply with applicable laws and taxation requirements

3. Data Protection & Security

  • All personal data is stored on secure, access-controlled servers.

  • Payment information is processed via trusted third-party payment gateways (e.g., Razorpay, Paytm, etc.) using encryption and PCI-DSS standards.

  • We never store your card or UPI details on our servers.

4. Cookies

Our website uses cookies to enhance user experience and analyse web traffic.
You can choose to accept or reject cookies in your browser settings, though some features may not function properly if cookies are disabled.

5. Sharing of Information

We do not sell, rent, or trade your personal information to any third parties.
However, we may share data with:

  • Trusted service providers (couriers, payment gateways, marketing tools) solely for order fulfilment or service delivery.

  • Regulatory or legal authorities, if required under Indian law.

All partners handling your data are contractually bound to maintain confidentiality and comply with data protection standards.

6. Data Retention

We retain your information only as long as necessary for:

  • Order fulfilment and accounting

  • Legal or tax compliance

  • Customer service and future purchases

After this period, your data is securely deleted or anonymized.

7. Your Rights

As per Indian data protection laws, you have the right to:

  • Access and review your personal data

  • Request correction or deletion of inaccurate data

  • Withdraw consent for marketing communication at any time

You can exercise these rights by contacting us at cs@sharmedh.com.

8. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for their privacy practices or content. Please review their privacy policies before sharing your personal data.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements or business practices.
The revised version will always be posted on this page with an updated effective date.

10. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or data usage, please contact us
📧 cs@sharmedh.com
📞 +91-9582016229
Mon–Sat, 10 AM – 6 PM